A clear agreement for every Fundraze member.
These terms apply to everyone who uses Fundraze: backers, donors, founders and fundraisers. By creating an account or making a payment you agree to them. If you do not agree, please do not use Fundraze.
Who we are
Fundraze is an online platform, run from Bhubaneswar, Odisha, that lets founders take pre-orders for products they are making and lets fundraisers raise donations for a stated purpose. Our registered company details are on the Contact page. Fundraze is an intermediary: we do not make the products, run the causes or hold ourselves out as the seller.
Your account
You must be at least 18 years old, give accurate details, keep your password and one-time codes private, and hold one personal account. You are responsible for what happens in your account. Do not impersonate anyone, manipulate pledges or reviews, or upload content you do not have the right to use.
Fees
Creating an account, saving drafts and backing campaigns cost nothing extra. When a reward campaign reaches its goal, or when a donation instalment is released, Fundraze deducts its platform fee (5% of the amount raised), GST at 18% on that fee, and the payment partner’s charge for each payment, as shown in the payout statement. Fees are listed on the For Founders page before you launch.
Reward (pre-order) campaigns
Reward campaigns are all-or-nothing. Backers pay when they back. If the goal is not reached by the deadline, every confirmed pledge is refunded automatically to the original payment method and the founder receives nothing. If the goal is reached, the founder is paid after fees and must deliver the rewards as described, keep backers informed with updates, and refund backers if they cannot deliver. A pledge is not a purchase from Fundraze and Fundraze does not guarantee delivery.
Donation campaigns
Individuals (for themselves, or for someone else with that person’s written consent) and verified organisations may raise donations. Donations go to the fundraiser shown on the page even if the goal is not met. Money is released in instalments, each after a fund-use report with bills or photos that our team checks. Medical funds are paid to the hospital where possible. Fundraisers must use the money only for the stated purpose. 80G receipts are issued only by organisations with a valid 80G certificate.
Refunds
Refunds follow the Refunds and payments policy: automatic refunds when a reward campaign misses its goal or is cancelled; refund requests for duplicate or mistaken donations within the window shown on the page; and other requests reviewed case by case against these terms and the law. Refunds go back to the original payment method.
What founders and fundraisers promise
You confirm that everything on your campaign is true and that you have the rights to it; that you will complete verification honestly; that rewards are lawful and not on the prohibited items list; that you will not offer equity, interest, profit share or any financial return; that you will pay any taxes due on what you raise; and that you will answer backers’ and donors’ questions in good time.
Our review and moderation
Every campaign is checked before it goes live. We may ask for changes, refuse a campaign, pause payments, add a public notice, hide or cancel a campaign, or suspend an account when content is misleading, unsafe, unlawful, copied or breaks these terms. Anyone can report a campaign or comment; we check reports within 48 hours.
Liability
Fundraze provides the platform with care but cannot promise it will always be available or error-free. To the extent the law allows, Fundraze is not responsible for a founder’s or fundraiser’s failure to deliver, for the quality of a reward, or for indirect losses. Our total liability to you for any claim is limited to the fees Fundraze received from the payment concerned. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or other law that cannot be excluded.
Disputes, governing law and grievances
Please contact us first: most problems are solved quickly. Complaints can also go to our grievance officer (details on the Contact page), who acknowledges them within 48 hours and resolves them within one month. These terms are governed by the laws of India, and the courts at Bhubaneswar, Odisha have jurisdiction, without affecting your right to approach a consumer commission.
Closing your account and changes
You can delete your account at any time from Dashboard → Settings; records we must keep by law (such as payment records) are kept for the time required. We may update these terms; we will show the new date here and email members about important changes before they apply.
Last updated 5 November 2026 · Questions? hello@fundraze.in